CERTIFICATION GENESYS GCX-GCD EXAM DUMPS | BRAIN GCX-GCD EXAM

Certification Genesys GCX-GCD Exam Dumps | Brain GCX-GCD Exam

Certification Genesys GCX-GCD Exam Dumps | Brain GCX-GCD Exam

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100% Pass 2025 Genesys The Best GCX-GCD: Certification Genesys Cloud CX: Developer Certification Exam Dumps

Our GCX-GCD learning materials are carefully compiled by industry experts based on the examination questions and industry trends in the past few years. The knowledge points are comprehensive and focused. You don't have to worry about our learning from GCX-GCD exam question. We assure you that our GCX-GCD learning materials are easy to understand and use the fewest questions to convey the most important information. As long as you follow the steps of our GCX-GCD Quiz torrent, your mastery of knowledge will be very comprehensive and you will be very familiar with the knowledge points. This will help you pass the exam more smoothly.

Genesys GCX-GCD Exam Syllabus Topics:

TopicDetails
Topic 1
  • Explain Agent Chat and Analytics APIs: This section of the exam measures the skills of a Developer and focuses on the APIs used for agent chat interactions and analytics data. It describes how developers can programmatically manage chat activities and access analytics reports to monitor system performance.
Topic 2
  • Understand the Genesys Cloud CX Platform: This section of the exam measures the skills of a Developer and covers the core understanding of the Genesys Cloud CX platform. It introduces the platform’s general structure, its major capabilities, and key concepts like organizations, regions, and data models. Students will learn about the general environment where Genesys Cloud CX operates and how different services are organized.
Topic 3
  • Understand API utilization: This section of the exam measures the skills of a Developer and covers general best practices for using Genesys Cloud CX APIs. It explains how to optimize API usage, stay within platform limits, and create efficient integrations that leverage Genesys Cloud capabilities effectively.
Topic 4
  • Configure the features of Genesys Cloud CX Collaborate and Communicate: This section of the exam measures the skills of a System Administrator and covers the setup and management of collaboration tools and internal communication features within Genesys Cloud CX. It explains how to configure chat, messaging, and workspaces for teams to work effectively inside the platform.
Topic 5
  • Overview of Users, Conversation, and Notification APIs: This section of the exam measures the skills of a Developer and introduces APIs related to users, conversations, and notifications. It explains how developers can retrieve and manage user data, handle conversation details, and set up real-time notifications through API services.

Genesys Cloud CX: Developer Certification Sample Questions (Q51-Q56):

NEW QUESTION # 51
A user who is freshly added to Genesys Cloud CX realizes that there is no phone call icon on the left pane, preventing the user from making or receiving calls.
What is the most likely reason for this?

  • A. The user is not assigned the appropriate role.
  • B. The user's phone is unplugged.
  • C. The user may have deleted the icon.
  • D. The Phone number is being used by a different user.

Answer: A

Explanation:
In Genesys Cloud CX, access to telephony features, including the ability to make and receive calls, is controlled by roles and permissions. If the required telephony-related permissions are not assigned to the user's role, the phone call icon will not appear in the interface.


NEW QUESTION # 52
Why are Divisions important in an organization?

  • A. Divisions define which users can be assigned to queues.
  • B. Divisions are used to divide interactions equally between 2 or more queues.
  • C. Divisions allow grouping and segregation of objects while keeping them inside the same organization.
  • D. Divisions allow the organization to control which roles can be assigned to users.

Answer: C

Explanation:
In Genesys Cloud CX, Divisions enable organizations to logically separate and control access to various resources (like users, queues, flows) within the same org, supporting data security and operational boundaries.


NEW QUESTION # 53
A queue is an object in Genesys Cloud CX that contains a group of agents with similar skills.

  • A. True
  • B. False

Answer: A

Explanation:
In Genesys Cloud CX, a queue is an object that holds a group of agents who typically share similar skills or responsibilities. It is used for routing interactions to the most appropriate available agent within that group.


NEW QUESTION # 54
Which identifier do you need to provide in the missing section to use the following GET method?
https://api.{{environment}}/api/v2/flows/{___}

  • A. flowld
  • B. promptld
  • C. ivrld
  • D. scheduleGroupld

Answer: A

Explanation:
In the Genesys Cloud CX API, when using the GET method to retrieve details for a specific flow, the identifier you need to provide is flowId, which uniquely identifies the flow within the system.


NEW QUESTION # 55
You can compare API version changes using the versioning page.

  • A. True
  • B. False

Answer: A

Explanation:
Genesys Cloud CX provides a versioning page that allows developers to compare changes between different API versions. This tool helps in understanding updates, deprecations, and modifications across API versions, facilitating smoother transitions and integrations.


NEW QUESTION # 56
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